Frequently Asked Questions

If you have a question that isn't answered here you can contact the Kellogg's Consumer Care Line free of charge from anywhere in the UK by by calling 0800 626066 (UK) or 1800 626066 (ROI) between 8:00am and 6:00pm, Monday to Friday, quoting your Kellogg's account login details as a reference to your entry. Or alternatively, you can use our online contact form.

Promotional questions

• How do I enter the competition?
• What does the entry photograph have to show?
• What do you mean by ’my family’?
• Are there any age restrictions to the prize?
• Does the entry have to be taken with a camera phone?
• I have been told my photo doesn’t qualify but I’m not sure what I have to do now?
• Will Kellogg’s use my details for anything else?
• How many times can I enter?
• When is the closing date?
• When will the winners be told?
• When will the advert be filmed?
• When will the advert be shown?
• Where can I find all the promotional terms and conditions?
• What will the winning advert be like?
• What is included in the prize?
• If I win, can I choose where the advert is filmed?
• If I win, who can be in the advert with me?
• How will my prize be arranged?
• Will Kellogg’s be arranging travel and paying for any travel I have to do as a result of winning?
• Will I receive any spending money for the day?

Text entry questions

• What number do I text my entry to?
• Do I need to text anything with my photograph?
• Will I always receive a reply message?
• Will I be charged for every message I send?
• Will I be charged for messages sent to me?
• How do I send you a photo from my phone?
• Do I need to send anything with my picture?
• What is an MMS?
• I have saved a picture on my phone but do not know how to put it into a message?
• I’m not sure if my phone will send picture (MMS) messages?
• What is the cost to send my photo from my mobile?
• My mobile is MMS compatible but I cannot send a picture message?
• I’ve entered via text, how do I get my picture to appear in the gallery?

Online entry questions

• How do I get my photos from my digital camera onto my computer?
• My camera isn’t digital?
• How do I get my photos from my mobile phone onto my computer?
• I only have a printed copy of the image?
• What image file types can I upload online?
• How can I find out the file type of my image?
• What if my image is not one of these types?
• How big an image can I upload?
• How can I tell how big my image is?
• What if my image is larger than this?
• Do I have to register with Kellogg’s to upload an image?
• How many images can I upload?
• How do I keep track of my entries?
• What is a reference code?
• It’s been 48 hours and I’ve not received an email with my reference code?
• I’ve lost my reference code and unique link to view my image?
• Who will be able to view my entry and images that I have uploaded?
• I’ve put my entry into the online gallery but now I want to remove it?

Postal entry questions

• Who will be looking at my photo?
• What size does the photo need to be?
• Can I send a scan/photocopy of my photo rather then the original?
• Does the photo need to be in colour?
• What details do I send with the photo?
• What address do I send my photo to?
• Does it need to be sent recorded/special delivery?
• If I send in my picture (via post) will it appear on the gallery?
• If I post in my picture will I get it back?
• If I post in my picture how will I know whether or not it has been entered?